Scheduling and payment collection felt overly complicated and like there was poor communication around this.
We love our new carpet. It took three visits to finish the installation due to not enough carpet being ordered and one step carpeted the wrong direction. This carpet has a pattern so the installers had to come out a thid time to fix this. They were conscientious about solving all the problems and keeping me informed. I would definitely use this company again
Great service Good installation Friendly personnel
Knowledgeable, courteous, fast ... utterly expert! Wish we had gone with Floor Coverings International first. Unfortunately we followed a misguided recommendation for another company and ended up with carpet disaster. One year later Floor Coverings International (Austin) replaced the ruined carpet with the same type and did a FANTASTIC job!!! Highly recommended!
Looks great Done quickly
Seth and his team were great. Thanks for the good communications and fair pricing
Better on the job supervision of team. Team did not clean up after each day, tossed white powder on lawn, didn't replace toilet afterwards. Lack of communication during work was also an issue.
The service was outstanding, product is grate but again the service was outstanding.
Give more info about caring for the floor--would be great to receive a complimentary bottle of cleaner just to know what I need to buy. Also, tell people that they are buying not only the floor and labor but 10% extra flooring for "insurance" in case something happens in the future. The packages of flooring are large and plans for storage need to be made in advance. Was a surprise to find them a week after the job under a bed. I appreciated the expertise of the man who laid the flooring. He did an excellent job. Phone friendliness could be improved. It felt condescending to be thanked for "being reasonable" as I don't think I have a history of being otherwise. I do not need the $50 refund but would appreciate receiving the brochure on maintaining the floor.
FCI Austin was responsive and quick to take action on a time sensitive project. Others were not capable of what FCI was and I am very thankful for their professionalism and ability to meet and exceed expectations. I would recommend them to anyone in a heartbeat.